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ProductHQ’s Exclusive: AI PRDs, CX Metrics, and the Future of Build vs Buy
Aug 20, 2025 This week’s newsletter highlights how PMs can tie product outcomes to business impact, why PRDs still matter in the AI era, the future of build vs buy with AI, taking measured steps in personalization, and practical methods to turn CX data into retention and loyalty gains. "Connecting Product Outcomes to Business Outcomes" by Kenny Kranseler shows PMs how to link product choices to business impact with outcome trees, simple metrics, and finance-friendly framing. "AI PRDs:...
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